Please read the following Terms and Conditions carefully, we have kept them as short as possible. These Terms and Conditions apply to all purchases from the online cheese shop and do not affect your statutory rights. If you wish to keep a copy of these terms you can print this page. If you have any questions don’t hesitate to Contact Us.
Description of Goods
All reasonable care has been taken to ensure that the items shown on our web site, their description and price is correct. Products are occasionally improved by their producers and this may result in changes to the product’s appearance or ingredients from that stated on our web site. For this reason, CheeseMungers Ltd is unable to accept liability for any incorrect information on this site. If you have a particular concern about the ingredients in any product, please contact us and we will happily check for you and email a copy of the current product label. You should always read the label before consuming the product and never rely solely on the information presented on this web site. Needless to say, Cheesemungers sells cheese and cheese is made from animal milk, be it cow, sheep, goat or some other milk-producing animal.
ALLERGEN WARNING: IF YOU ARE ALLERGIC TO MILK OR LACTOSE INTOLERANT YOU ARE ADVISED NOT TO EAT OR BUY AS A PRESENT ANY CHEESEMUNGER PRODUCT.
The price to be paid by you will be the price advertised on our web site at the time you place your order. All prices are in Pounds Sterling (GBP) and include all applicable taxes, but exclude delivery. Prices, offers and products are subject to availability and may change at any time without notice.
Placing your Order
Orders should be submitted on our order form and will be treated as an offer from you to buy the goods you have selected from us, subject to these terms. We will send you an email to confirm we have received your order.
Once we have received your payment, we will review your order and send you another email to confirm we have accepted your order. No order should be deemed to be accepted by us until we have sent you an email accepting your order. At any point up until then, we may decline your order without giving any reason.
In order to accept your order we will need to collect personal details, such as your name and address. We will also give you the option to opt in to receive information from us in the future (you do not need to agree to this). At all times your personal details will be held securely and used only for the purposes for which they were collected. Further details can be found in our Privacy & Cookies Policy.
You can pay by cash or credit or debit card either when you order or, preferably, when you take delivery. If you choose to collect your order from our shop you can also pay for your goods when you collect them (using cash or a credit / debit card).
If you choose to pay via credit or debit card online your payment details will be taken immediately and processed by Barclays and stored securely by them. Your details will be securely encrypted and are not held by CheeseMungers Ltd. You do not need a Barclays account. Currently, bank transfer, cash or credit/debit card payments are the only method of payment. We do not currently offer online or telephone payment methods.
In the unlikely event that an item is out of stock, we will contact you and offer you the choice of substituting the item with another, postponing delivery or cancelling all or part of the order. If you choose to cancel the order no payment will be required. If we are unable to contact you we will use our judgement to provide the best solution. We will not be liable for any other loss incurred above the cost of the unavailable item.
We are currently only able to offer free delivery to the Windsor area and to certain other key locations and customers. Collection is also possible, by prior arrangement.
Cancelling your Order
You have the right to change your mind and can cancel your order at any time, up to the time your order is delivered or collected. The cancellation must be in writing and sent to us via email or post. If you only wish to cancel part of your order we will refund the cost of the cancelled items and part of the postage (reducing it to the cost it would have been had you not ordered the item that you cancelled).
Returns & Refunds
We hope that you are completely satisfied with your order, but in the unlikely event that an item is unsatisfactory please contact us within 48 hours of receipt. We recommend contacting us by telephone in the first instance and we will be happy to discuss and hopefully rectify any issues that have arisen. N.B. We will cannot refund the cost of returning items – e.g. by post.
We will usually ask you to return the goods promptly, unused and in their original packaging. If an item is damaged and cannot be returned (such as broken glass), we will ask you to take a photograph of the damage and
forward to us at your earliest opportunity. We will advise you of receipt of the returned items and a refund or
replacement will be issued within 30 days.
Contacting Us, Comments and Complaints
If you need to reach us, you can do so via email, telephone or post using the details listed on the Contact Us page. We will endeavour to resolve any problems as swiftly as possible.
The European Online Dispute Resolution platform allows consumers and retailers to file, respond to, and handle disputes about online purchases (including disputes where the retailer and consumer are in different countries within the EU). You can access it at http://ec.europa.eu/odr.
When placing your order you will be asked to tick a box to signify that you accept our terms and conditions. By not clicking the acceptance box you have indicated that you do not agree to these terms and conditions and do not wish to proceed with the order.